Jan.23
Sorry, we can’t get that information right now. Please try again later. If the problem continues, contact your helpdesk.
Exchange online error: Sorry, we can’t get that information right now. Please try again later. If the problem continues, contact your helpdesk.
Solution:
- Log in to the portal of Office 365 through https://portal.microsoftonline.com/ with an administrator account.
- Click Add users, reset passwords, and more under users & groups.
- Select the “failed user” .
- Click licenses.
- Uncheck the box of Exchange Online and click save.
- Wait for 15 minutes, re-do the steps above and check the box of Exchange Online.
- Click save and try again.